At ACS, I find myself making some tough calls when hardware is failing, software isn't doing what it should, and people haven't always done a complete check of the facts. I get called in sometimes to solve the tough calls. I've come to realize that I can solve technical problems. I have a great team of people that let me think out loud. Our ability to do that boils down to the facts.
says:
There are lots of ways you can make great decisions. :
- Interpret the Information
- Know your options
- Know your negotiables and non-negotiables
Phil goes on to say that Steve Bannister does a great job sharing his 4 tips to interpret information:
- Rumor
- Belief
- Opinion
- Fact
I'm here to tell you that when you're solving problems related to computers there's only one choice and that's FACT. Rumors are just that...rumors.
Beliefs are theories and should be tested. Once tested, they deliver facts. Opinions are UNWELCOMED in troubleshooting unless they lead to theories, which can be tested and then made factual....
In 100% of my career, when we focus on the facts, we succeed.
PS: This does not hold true when dealing with people. At that point, the facts are generally useless and rumors, opinions and beliefs are all that matter.
2 comments:
Dean,
I couldn't agree with you more. It sounds like you have a great problem-solving team that is able to put egos aside and work together to analyze the facts and get the job done. I have a friend who is an IT computer consultant who thinks and works the same way.
As you eluded to in your post, rumours, beliefs, and opinions can influence decisions (many times when people are unaware)in decision-making situations that are not as technically inclined.
Thanks for the link.
Cheers,
Steve
Great point Dean! FACTS WIN...PERIOD! Without them, it's just conjecture, and it makes it tougher to make a decision than if you KNOW the facts.
Great expansion on the points we already made.
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